Our strategy involves continuous innovation and enhancing our expert solutions suite for professionals. Our centers of excellence and task forces help us anticipate and respond to market trends relating to customer needs, regulation and technological changes
In 2019 we embarked on our new three-year strategy, Accelerating Our Value, designed to grow our expert solutions, advance our deep domain expertise, and drive operational agility. Working alongside our customers, we will continue to apply advanced technologies to address complex problems in society.
This business strategy, which will fuel our success and drive our day-to-day operations from 2019 through 2021, consists of three pillars. These pillars reflect our strategic priorities and form the foundation for executing our strategy across our portfolio for the next three years:
- Drive global scale and expand leading positions
- Extend into adjacencies
- Develop strategic partnerships
- Enrich domain expertise with advanced technologies and deliver actionable intelligence into the customer workflow
- Enhance the customer experience through differentiated user interfaces
- Continue to invest eight to ten percent of revenues in new or enhanced products
- Leverage global brand and strengthen go-to-market
- Enhance back-office systems, infrastructure and digital platforms
- Attract and develop talent
Our strategic approach offers opportunities and value - important criteria for our investors. In this aspect, we are - as always - strongly committed to delivering returns to our shareholders. The customers we serve continue to be centrally important inspiration for our strategy. Their future is also the story of the future of society at large. We can derive real pride in our work simply by recognizing how we contribute to making a difference every day.