Our products help protect people’s health, prosperity, and safety by putting sound knowledge, deep expertise, and usable insights into the hands of professionals at the right time and in the right format.
The pace of technology today requires experts to help manage rapid changes. We thrive on these changes, and help our customers to do the same. We have advanced our technology strategy to focus on the journey to the cloud, data center consolidation, and improved end-user computing - all to deliver more efficient, robust, and secure solutions that improve our ability to be flexible and responsive to market needs and our business operations.
Teams from our Global Platform Organization (central technology organization) and Global Business Services (technology infrastructure) continue to deliver innovation by providing platforms, tools, and expertise, particularly using advanced technologies to drive additional value to our customers and improve our internal operations. Our priority is to transform customer interactions across the entire journey into a seamless, customer-focused event.
We want to make an impact for our customers, employees, investors, and society. Our value creation model is at the core of everything we do and it guides our work on a day-to-day basis. It shows how our organization’s business model uses resources and transforms them through business activities that create value for our stakeholders.
Value Creation Model
Growing Our Value Together
Every three years, we review and update our strategic priorities, which are at the center of our value creation model. Growing Our Value, our 2016-2018 strategy, aims to sustain and further improve our organic growth rate, and to increase margins and returns as we continue to focus on growing value for our customers, employees, investors, and society.
Active stakeholder engagement process creates opportunities and benefits for both parties. Our approach is as follows:
- Identifying important stakeholders across core activities;
- Communicating directly through meetings, calls, and email dialogue;
- Collecting and providing different views and feedback; and
- Integrating the feedback into our sustainability strategy.
More information on the value creation model and our business activities driving value creation is available in our 2017 Annual Report.