Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.
Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, (online) identification data, online identifiers, or other characteristics specific to that individual.
This Privacy & Cookie Notice applies when you visit our websites, solutions and other services, including events, that refer or display a link to this notice (“Services”). This Privacy & Cookie Notice may be supplemented by additional privacy statements or terms provided to you.
Who we are
What personal information do we collect
How we collect personal information
How we use your personal information
Sharing your personal information
How long do we keep your personal information
How we protect your personal information
What are your rights
Links to other websites
Additional information for California residents
How you can contact us
Updates to this notice
Wolters Kluwer is a global organization consisting of many companies worldwide. Any personal information provided to or collected by Wolters Kluwer is controlled by Wolters Kluwer N.V., P.O. Box 1030, 2400 BA, Alphen aan den Rijn, The Netherlands or one of its affiliates or subsidiaries.
We are committed to safeguarding the personal information of our customers, employees and other stakeholders, while helping our customers, employees, investors, and society create a deeper impact and make the right decisions.
If you wish to contact us in relation to questions to your personal information we refer you to the ‘How you can contact us’ section below.
The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:
- Name and contact details, such as, first and last name, email address, postal address, telephone number
- Work-related information, such as, job title and other employment or education information
- Account Credentials, such as, passwords and other security information for authentication and access
- Financial Information, such as, bank account, credit and debit card numbers for processing of payments
- Usage information, such as, behavioral information about how you navigate within our Services and which elements of our Services you use the most
- Computer, device and connection information, such as, IP address, browser type and version and location
If you are under 13 years of age, please do not use or access the Services. Wolters Kluwer does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13 years of age. If Wolters Kluwer learns that personal information of persons under 13 has been collected on or through the Services, we will take appropriate steps to delete this information.
We and our third-party service providers may collect personal information from the following sources:
- Direct Interactions, such as, when you register for our Services or make a purchase
- Data from Third Parties, such as, information on third-party websites or other information you may have made publicly available or information provided by third party sources, including but not limited to government entities and data resellers
- Automated Tracking Technologies, such as, information automatically collected about your interaction with our Services and websites using various technologies such as cookies, web logs and beacons and internet tags
Personal information collected is used for the purposes for which you have provided it and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.
Lawfulness of the processing is one of the main principles relating to processing of your personal information - we apply the following legal processing grounds:
- processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract;
- processing is necessary for the purposes of our legitimate interests - for example, to improve the quality of our products and services;
- processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws;
- with your given consent.
Depending on how you interact with us and the Service, we may use your personal information for the following purposes:
- Administering our relationship with you and our business, such as providing and managing your access to and use of our Services. This processing is necessary for the performance of a contract;
- Improving our Services, such as inviting you to participate in surveys or to personalize your experience with our Services. This processing is necessary for the purposes of our legitimate interests;
- Marketing, such as registering your opt-in to receive marketing communications when applicable. This processing is with your given consent or for our legitimate interests;
- Recruiting, such as assessing job applicants. This processing is in order to take steps prior to entering into a contract or with your given consent;
- Other general business support purposes, including but not limited to, procurement, financial and fiscal management, risk and compliance management, and external reporting. This processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws or for our legitimate interests.
To be able to provide you the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:
- other Wolters Kluwer affiliates or subsidiaries, e.g. for providing underpinning technology to support the Services we are delivering;
- our service providers, e.g. for managing or hosting services and/or underpinning technology for the Services we are providing;
- our business partners, to the extent you have purchased or expressed interest in, a product or service of such business partner, interacted with them or otherwise authorized the sharing of your personal information with such business partner;
- subscribing, accrediting or professional organizations, e.g. for providing utilization information to organizations that provide you with access to our Services and/or sharing tracking and redeeming credits for professional accreditation;
- organizations involved in business transfers, e.g. to a purchaser or successor entity in the event of a sale or any other corporate transaction involving some or all of our business;
- other parties, e.g. as needed for external audit, compliance, risk management, corporate development and/or corporate governance related matters; or
- governmental authorities and regulators, as required under applicable law.
Whenever we share personal information internally or with third parties in other countries, we have appropriate safeguards in place in accordance with applicable data protection laws including as applicable the EU Model clauses. As required under applicable law, third parties are required to use appropriate safeguards to protect personal information and they can only access personal information that is necessary for performing their specific tasks.
Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.
We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, it security, and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.
We will honor your rights under applicable laws. To the extent provided under your local data protection laws, including European data protection laws, your rights include the following:
- Right of access (‘an overview of your personal information’): the right to get an overview of your personal information that we process.
- Right to rectification (‘correct your personal information’): if your personal information is inaccurate or incomplete, the right to ask us to rectify or complete your personal information.
- Right to erasure (‘right to be forgotten’): the right to request that we delete your personal information to the extent permitted by applicable law. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if processing is necessary for the performance of a contract.
- Right to data portability (‘transfer your personal information’): the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with your consent or based on a contract you have with us. On your request, and where technically feasible, we will transfer your personal information to another party of your choice.
- Right to restrict processing: the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if we can demonstrate compelling legitimate grounds otherwise.
- Right to object: the right to object to the processing of your personal information. The reasons for objection should relate to your particular situation, and be related to a processing based on the legitimate interest condition. We will then no longer process the personal information, unless we can demonstrate compelling reasons otherwise. In certain circumstances you have the unconditional right to object; for instance, in the context of direct marketing activities.
- Withdrawal of Consent: the right to withdraw your consent to the processing of your personal information at any time; for instance, after you consented to keeping you informed about our Services, you have the right to withdraw this consent at any time.
To exercise your rights and/or for any other questions about the handling of your personal information, we refer you to the 'How you can contact us' section below.
Cookies or similar techniques (referred to collectively as “Cookies”) are small text files or pixels, which might be stored on your computer or mobile device. Cookies may be necessary to facilitate website browsing and making it more user-friendly. Third party Cookies may collect information to analyze personal browsing behavior.
- Necessary Cookies - these mandatory Cookies are needed for our websites to function properly.
- Functional Cookies - these Cookies add additional functionality to our websites.
- Performance Cookies - these Cookies support analytic services that help us to improve our website’s functionality and user experience.
- Interest Cookies - these Cookies can be applied to collect insights to issue personalized content and advertising on our and other websites.
This website standard uses the following three cookies. The cookies _ga and _gid record a unique ID that is used to generate statistical data on how the visitor uses the website. The cookie _gat is used to throttle the request rate, by limiting the number of requests to our site. The cookies _gat and _gid expire when the session ends (session cookies), while the cookie _ga expires after two years (persistent cookie); however, all of these cookies will expire immediately when you delete them.
In addition, we use Google Analytics to monitor and the use of our website. To that end, we have concluded a data processing agreement with Google, declaring Google as processor, processing data on behalf of Wolters Kluwer. Also, we have masked the final byte of your IP-address, switched off data-sharing, and we are not using Google Analytics in conjunction with any other Google services.
|Facebook Pixel||Facebook places this Cookie. It enables Wolters Kluwer to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables Wolters Kluwer to see how our users move between devices when accessing the Wolters Kluwer website and Facebook, to ensure that Wolters Kluwer’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Wolters Kluwer website. The Facebook Pixel cookie is stored until you manually delete it. Further information about the Facebook Pixel.|
The LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, and events such as page views. All data is encrypted. The LinkedIn browser cookie is stored until you manually delete it or when the cookie expires (there’s a rolling six-month expiration from the last time the visitor’s browser loaded the Insight Tag).
Your use of third party websites and platforms such as LinkedIn and Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which Wolters Kluwer is not responsible. You should review LinkedIn’s and Facebook’s terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.
Our websites may contain links to other Wolters Kluwer or third-party websites, which may have privacy notices that differ from ours. We are not responsible for the collection, processing or disclosure of personal information collected through other websites.
We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.
Wolters Kluwer may provide you with additional or different privacy notices in specific instances on how your personal information is collected and used for a specific Service.
If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us by emailing email@example.com.
If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your national Data Protection Authority.
In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.
From time to time we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this Privacy Statement. This version is effective January 1, 2020.